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Where to go for help

Not sure what types of insurance, or how much, will meet your needs and budget? You can get help from an insurance broker or financial adviser, or by talking directly to an insurer.

Find an insurer:

Find an insurance broker:

Find a financial adviser:

Consumer NZ can also be a good source of advice and information
www.consumer.org.nz


Making a complaint

If you feel you have been unfairly treated by your insurer, you can take a claim to the Insurance and Savings Ombudsman or in some cases the Banking Ombudsman. 
www.iombudsman.org.nz
www.bankombudsman.org.nz


How do I find a skilled adviser?

There are no guarantees of good financial advice. To help you decide whether you will get good advice you should ask the following questions of the adviser:

  • What are their experience and qualifications?
  • Do they have any criminal convictions?
  • What types of financial advice do they advise on?
  • What fees do they charge?
  • What interests do they have that could influence their advice?
  • What relationships do they have that could influence their advice?
Glossary: adviser
A person who sells financial advice and/or products. They include financial advisers, insurance agents, planners, sharebrokers, mortgage brokers and bank managers or agents. They may be salaried, paid a commission or have an hourly rate.
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